The harness · 02 / 09

Messaging

Make the customer the hero and your company the guide.

The problem it fixes

Sound familiar?

  1. 01

    The website, the deck and the sales emails all say something different.

  2. 02

    Your homepage talks about you. Buyers want to hear about them.

  3. 03

    Nobody can say what you do in one sentence without slipping into jargon.

What I draw on

The playbooks behind it.

Donald Miller

Building a StoryBrand (SB7)

A customer with a problem meets a guide who gives them a plan and calls them to action, so they avoid failure and reach success.

Product marketing practice

Messaging house

One core promise, no more than three pillars, each with proof and the persona it matters to.

Sales enablement practice

Objection mapping

Every common objection paired with an answer and the proof that settles it.

Frameworks are public. The harness applies them to your business using your data, your customers' words and judgment from three exits, then checks every output against the same standard.

What the harness does

What actually happens.

  • Writes your one-liner: problem, solution, result
  • Builds a StoryBrand BrandScript for each key buyer
  • Sets the messaging house and objection map with sales
  • Defines your voice, with approved samples the AI learns from
  • Wireframes the homepage in story order
Checked before it ships
  • Every pillar ties back to positioning
  • The one-liner survives being read aloud by a sales rep
  • No banned words, no generic claims

What you keep

Yours, documented.

  • One-liner and BrandScripts
  • Messaging house and objection map
  • Voice guide

When it happens

Diagnosed in the Fear Audit. Built in days 1–30 of a fractional engagement.

Tell me what you're avoiding.

30 minutes with me, not a sales rep. You'll leave knowing whether your problem is strategy, systems or capacity, even if we never work together.

Book a call with Andrew